Discover ReclamaTravel: Elevating the Travel Experience to New Heights.
Founded in 2017 in Valencia, ReclamaTravel is much more than an air claims technology company. We are a passionate team of travelers and industry experts determined to transform every inconvenience into an opportunity.
Speaking your language:
At ReclamaTravel, we understand the travel agency world because we are part of it. Founded by travel agents, our company breathes the language of the industry. This means that, beyond technology solutions, we offer a genuine connection and a deep understanding of agency needs.
Innovation and Unique B2B Service:
We stand out as a pioneer in the air claims industry with a B2B service orientation. We collaborate closely with travel agencies, enabling them to offer after-sales service that goes above and beyond, making a difference and leaving a mark on every trip.
Technology to Facilitate your Success:
We have advanced technological solutions designed to simplify processes. Our unique dual-scanning system redefines the interaction between agencies and affected clients, offering immediate solutions, backed by expert legal advice until complete resolution.
Expert Legal Team for your Peace of Mind:
At the core of ReclamaTravel, resides a dedicated legal department specializing in air claims. Our 98% success rate reflects our unwavering commitment to the effective resolution of every case, providing both agencies and travelers with peace of mind.
Transforming Problems into Opportunities:
Our goal is clear: to enable travel agencies to turn problems into opportunities and add unparalleled value to their services. At ReclamaTravel, we don’t just resolve complaints; we create experiences that strengthen relationships and build lasting trust.
Would you like to know what happens to your customers flying around the world? Would you like us to inform you if they have a claim for compensation?
How much would you be willing to pay? This information is priceless and ReclamaTravel includes it in its services, in addition to paying you a commission for each successful incident.
ReclamaTravel offers you:
– Information, loyalty and after-sales service tool that allows you to know what happens with your emissions and warn you if any of your customers has had a delay or cancellation subject to compensation, within 36 hours from the landing of the plane.
– You can activate the process with a single click and your customer will receive a personalized communication, informing them of their rights and showing that you care about them, before, during and after the trip. The communication to your client can be sent by email, whatsapp, or sms.
– Specialized legal support during the whole process of the claim, until the end of it, with a 98% success rate guaranteed. Get added value for your customers, in addition to a commission for your agency.
– Double scanning of flights, to determine that the incident is not due to force majeure, avoiding generating false expectations to customers.
– Automatic dumping of most of the required information, saving time and work for your agency.
– A dashboard where you can keep track of all flight information, claims…
– Sending of customer access codes so that they can follow the claim process without bothering you and you can focus on the most important thing, which is SELLING.
– ReclamaTravel’s services also include the claim of lost luggage and the expenses derived from the incidences.
– A totally successful service. If you don’t win you don’t pay and we never ask for anything in advance.
Knowing if a customer has had a problem, in advance of his possible return to the agency is priceless and allows to keep him for life.
For others it is simply flying, with Reclama Travel, for your clients, it is doing it with all their rights protected.
LET THE CLIENT ENJOY HIS TRIP, WE WILL TAKE CARE OF THE CLAIMS.
